Sofie Finnema, student at Erasmus University, was part of the minor Learning By Doing, where she experienced service learning first hand in a period where the student experience was determined by Covid. One group member who could not come to Rotterdam, was left with a very different experience than the rest of the group. Because of her digital only experience, she found it difficult to understand the community organization’s liaison and to personalize and contextualize her advice to the non-profit they were working with.